FAQs
ONLINE STORE TERMS OF SERVICE
These products are available exclusively online through the website. These items are custom embroidered or decorated at the time of order.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store.
We cannot guarantee that your computer monitor's display of any color will be accurate.
Decoration:
All products on this site are decorated with the logo:
Monterra Credit Union
Apparel items are embroidered on the left chest.
Bags may be printed or embroidered depending on the material of the bag.
Hard goods are screen-printed for highest visibility of logo.
Executive goods may have a laser engraving or deboss of the logo.
Certificates:
Certificates have a one-time use.
Certificates are issued by the Monterra Credit Union human resources department. Certificates do not expire however may be reissued if not used in a timely manner. Issues and reissues are handled by Monterra Credit Union internally and not a function of this site.
Returns/ Exchanges:
All goods on this site are customized and non-returnable.
These items are produced upon order and are not shelf stocked to pull returns or exchanges from. This allows the store to offer more of a corporate apparel selection.
Please check the size charts to ensure you are ordering the best size option. If a size chart is not listed for the item please email us hello@brandavenues.com and measurements will be provided.
There are certain situations where only exchanges are granted: (if applicable)
If you received a product you did not order. It will be exchanged for the correct product.
Our policy lasts 15 days of receipt of product. If 15 days have gone by since your delivery, unfortunately we can't offer you an exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you have an questions on the return policy, send us an email at hello@brandavenues.com
Special Requests:
If you need a size that is not listed on the site, please reach out directly and we will try to accommodate your needs up to 6X.
Leadtimes:
All goods on this site are customized at the time the order is placed.
Normal production times are 7-10 business days. During holidays this lead-time varies and may be up to 15 business days.
Holiday shut downs are not considered production time, business days. In addition to standard calendar holidays, please account for these production shut downs when placing your orders.
November / Thanksgiving week
22nd to 29th
December/ US holidays
20th to Jan 1st
Production will resume as normal production day on Jan 2, 2025
Shipping:
When using a company issued certificate, UPS ground is included in your certificate.
Other methods of shipping are not included and will require payment.
Ground shipping is currently running 3-4 days ground.